Postage Policy

 Clevedon Salerooms offer a LIMITED packing and postage service and would therefore ask you to consider the following information when leaving bids if you wish to have items sent to you that you have successfully bid on.

We naturally want you to receive your purchases in exactly the same condition as at the fall of the gavel and if we believe that their condition could be jeopardised by our packing and sending them we will ask that you seek an alternative method of receiving your goods.

After each auction, in particular the Quarterly Specialist Sale, we are inundated with requests to pack and send items.  We do our best to accommodate as many of our purchasers as quickly as possible but the nature of the items we are prepared to pack & post are entirely at the discretion of the Auctioneers.  For the avoidance of doubt we would always recommend that you contact us before bidding.  For items that we are prepared to pack we naturally strive to provide a quality service ensuring the safe arrival of the goods.

For this service we ask for a minimum of £20.00 packing fee plus postage at cost.  Our preferred method is Royal Mail Next Day Special Delivery (Maximum insurance £2,500 - check exclusions) but be aware that while the price of this service is ‘reasonable’ up to 2Kg, above this weight the price jumps to £18.50 (Including insurance to £500 – price correct as of summer 2006).

We can also send by Royal Mail Standard Parcel if we are happy that the item to be sent can withstand this lower level of carriage.  Please also be aware that the maximum level of insurance cover available with this service is £500 - check exclusions.

For larger items or those we are unable to pack we would suggest the following Specialist Shipping firms:

Alban Shipping

www.albanshipping.co.uk

Tel: 01582 493099

Mailboxes (Bristol)

westburyot@027.mbe.co.uk.com

Tel: 0117 9874224

Simon Hall Limited

www.simonhalllimited.com

Tel: 01386 858555

Couriers

Many of our buyers have accounts with couriers (such as Amtrak, UPS etc.)  but please note we do not instruct them ourselves.  You must make the contract direct with them.  In the event that you choose to instruct a non-specialist courier to collect an item we will only pack the item if it meets the criteria for items we are prepared to pack and charge a minimum of £5.00 packing fee.  Please note that we will not be liable for any damage to goods sent by this method.

Packing Guidelines – COMMON SENSE

We pride ourselves on providing a secure and safe packing service and while there are no hard and fast rules on what we will or will not pack and post it normally comes down to common sense.  Therefore please contact us to ensure we are prepared to send a particular lot.  You should be aware that while Royal Mail Special Delivery insurance covers you for loss i.e. your parcel being lost, it will not cover you for damage to glass or china.  Many purchasers still request this service to have small items of china and glass sent (that we are prepared to pack) but please be aware that we will not be liable for damage to goods sent by us under your instruction that are excluded under the specific terms of the service you have chosen. On this basis using common sense we would be happy to send glass paperweights in the post but we would not be prepared to pack and send a porcelain tea set and certainly not a glass epergne!

 LOTS WILL NOT BE RELEASED TO COURIERS OR SHIPPING FIRMS UNTIL THE ACCOUNT HAS BEEN SETTLED IN FULL.